999 Ace's Privacy Policy
— Your Data, Our Responsibility

999 ace is an internationally licensed online gaming and betting platform committed to delivering the safest and most enjoyable experience for users in Bangladesh. Our privacy policy explains how 999 ace collects, uses, and protects your personal information.

This Privacy Policy applies to the 999 Ace website (999ace.net), mobile application, and all associated services. We believe transparency is the foundation of trust — which is why our Privacy Policy is written in plain English so every user in Bangladesh can easily understand it.

By registering, logging in, or using our services on 999 Ace, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before creating an account.

999 Ace collects different types of information depending on the context. Here's a full breakdown:

Information collected at registration:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential address and country
• Preferred Currency
• Username and password (encrypted)

During Identity Verification (KYC):

• National ID (NID) or passport copy
• Driving license (as an alternative)
• Proof of Address (utility bill or bank statement)
• Selfie or photo (where applicable)

Information Collected Automatically During Use:

• IP Address & Device Information
• Browser Type & Operating System
• Login timestamps, game history, and betting records
• Transaction History
• Cookies & Session Data

999 ace uses the information it collects solely for specific, legitimate purposes. We never use your data unnecessarily. The primary use cases are:

• Account Management: To create, manage, and secure your 999 ace account
• Identity Verification: To complete age verification and the KYC process
• Financial Transactions: To process deposits and withdrawals
• Customer Support: To address your questions, complaints, and issues
• Security: To prevent fraud, money laundering, and unauthorized access
• Legal obligation: To comply with applicable laws and regulations
• Service Improvement: To analyze data and improve your experience
• Contact: To notify you of important updates, promotions, and offers (with your consent)

999 ace never shares your data with third parties for marketing purposes without your consent. Before any data is used, we ensure it serves one of the legitimate purposes outlined above.

999 Ace stores your data on secure servers operated in accordance with international data protection standards. Retention periods vary depending on the type of data and applicable legal requirements.

• Active Account Data: Retained for as long as your account remains active
• Data from closed accounts: Generally retained for up to 5 years due to legal obligations
• Transaction Records: Up to 7 years (in accordance with financial regulations)
• KYC Documents: Up to 5 years after account closure
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year

999 ace does not sell your information. However, in limited circumstances, certain data may be shared with specific third parties:

• Payment Providers: bKash, Nagad, Rocket, and others — only the data necessary to process transactions
• KYC Providers: Approved services for identity verification
• Game software provider: Minimum data necessary to operate the games
• Law Enforcement Agencies: Where required by a court order or legal obligation
• Regulatory Authorities: As required by licensing and regulatory authorities

All third-party service providers are required to comply with 999 ace's privacy standards. They may not use your data for any other purpose. 999 ace remains accountable for the conduct of these third parties and regularly reviews its agreements with them.

999 Ace uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and core service operations. These cannot be disabled.
• Performance Cookies: To measure how well the website is performing. Data is completely anonymized.
• Functionality Cookies: To remember your preferred language, theme, and other settings.
• Targeting Cookies: To show you relevant offers and promotions — you can opt out of these at any time.

You can delete or block non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some features on the website.

999 Ace believes every user should have full control over their own data. To that end, we guarantee you the following rights:

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You may request corrections to any inaccurate or incomplete information
• Right to Erasure: You may request deletion of specific data (where no legal obligation requires its retention)
• Right to restrict processing: You may request that we stop using your information for specific purposes
• Marketing opt-out: You may request to opt out of promotional communications
• Right to lodge a complaint: If you have concerns about how we handle your data, you can raise a complaint

To exercise any of these rights, please support@999ace.netto send us an email. We typically complete your request within 30 business days. In exceptional cases this period may be extended by a further 30 days, but you will be informed in advance if that happens.

999 Ace uses industry-leading technologies and practices to keep your data secure. The core pillars of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted
• Two-factor authentication (2FA): An Extra Layer of Protection for Your Account
• Firewall & Intrusion Detection: Prevention of Unauthorized Access
• Regular Security Audits: Regular audits conducted by third-party experts
• Password Hashing: Your password is never stored in plain text
• Suspicious activity monitoring: Automated 24/7 monitoring system is active

Please note that no organization can guarantee 100% security on the internet. You also need to take some precautions — such as using a strong password, not sharing it with anyone, and avoiding logging in over public Wi-Fi.

999 Ace is strictly prohibited for anyone under 18. We do not knowingly collect information from minors. Age verification is mandatory during registration.

If we become aware that a minor has registered an account by mistake:

• The account will be immediately suspended
• All collected data will be permanently deleted
• Arrangements will be made to refund any deposited funds
• Action will be taken in accordance with applicable law

Parents are encouraged to monitor their children's internet activity. If you suspect a minor is using 999 Ace, please notify us immediately.

999 Ace may update or revise this Privacy Policy from time to time — whether to improve our services, reflect legal changes, or meet business needs. For significant changes, we will notify you in the following ways:

• Update notifications will be sent to your registered email
• A pop-up notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be revised accordingly

Continued use of 999 Ace after any changes takes effect will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, please contact our support team to close your account.

Contact us for any questions, concerns, or requests related to our privacy policy. Our dedicated privacy team is always ready to help.

• Email: support@999ace.net
• Response Time: Typically within 24 hours
• Service hours: 7 days a week, 24 hours a day

When submitting a data request (such as viewing, correcting, or deleting your data), please use your registered email or mobile number so we can verify your identity.